Your cybersecurity and antivirus questions, answered.
Learn about device coverage, incident assistance and annual reimbursement eligibility.
Clear answers before you enroll.
How does the 14-day free trial work?
The trial costs $0. Contact CSM to arrange setup and confirm the start date and included services. After 14 days, a CSM representative will contact you to ask whether you want to continue at $399/month or $3,200/year. You are not automatically charged or enrolled in a paid plan; you must choose to proceed. The reimbursement benefit is not included in the trial and applies only to eligible paid annual subscribers after investigation and approval under written terms.
Is this just antivirus software?
No. Antivirus/endpoint protection is one component. The annual service also includes configuration, security reviews, remote support, monitoring-related services and incident assistance as described in your service agreement.
How many devices are covered?
The Premium Managed Protection plan covers up to four eligible enrolled devices for one 12-month service term.
Does CSM guarantee I cannot be hacked?
No legitimate cybersecurity provider can guarantee complete protection from every attack. Our goal is to reduce risk, maintain stronger security controls and help respond to covered security incidents.
What happens if I receive a suspicious email or link?
You can contact the support team for guidance under the service terms. We can help assess common phishing indicators and recommend the appropriate next action.
What is included in incident assistance?
Covered remote services may include initial investigation, malware-remediation support and recommended account/device security actions. Data recovery, hardware repair, and certain advanced forensic services are not included unless specifically stated in your agreement. Annual subscribers may qualify for financial reimbursement up to $10,000 following investigation and approval under written coverage terms. This benefit is not included with monthly subscriptions.
Does CSM detect every threat instantly?
No. Detection depends on the protection platform, device connectivity and the type of threat. Representative follow-up follows your service coverage; no instant response time is guaranteed.
Who qualifies for financial reimbursement?
Only eligible annual subscribers, up to $10,000 after investigation and approval under written coverage terms. Ask for the reimbursement limits, exclusions and claim requirements before enrollment. Monthly subscribers do not receive this benefit.